Comments on: Shoppers Show Rising Satisfaction with Web Shopping http://www.bazaarvoice.com/blog/2006/02/25/shoppers-show-rising-satisfaction-with-web-shopping/ Ideas to Help Customers Build Your Business Thu, 09 Feb 2012 08:03:00 +0000 hourly 1 By: Customer Service Reader http://www.bazaarvoice.com/blog/2006/02/25/shoppers-show-rising-satisfaction-with-web-shopping/comment-page-1/#comment-7 Customer Service Reader Sun, 26 Feb 2006 16:14:00 +0000 http://bazaarblog.contentrobot.com/?p=26#comment-7 <strong>Satisfaction drops again</strong> Customer satisfaction in the retail sector dropped another 0.3% in Q4Y5 vs Q4Y4, and is 4.4% lower than when satisfaction in the sector was first measured. Claes Fornell, Director of the National Quality Research Center at the University of Michigan, Satisfaction drops again

Customer satisfaction in the retail sector dropped another 0.3% in Q4Y5 vs Q4Y4, and is 4.4% lower than when satisfaction in the sector was first measured. Claes Fornell, Director of the National Quality Research Center at the University of Michigan,

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