Shoppers have questions.

Ask & Answer™ turns questions into sales.

“Do Kenneth Cole shoes run small?”
“Does this account include unlimited bill payments?”
“Does the Canon Digital Rebel XTi camera perform better in low-light conditions than the Nikon D80?"

67% of online consumers leave a website due to a lack of product information. (Allurent) Ask & Answer allows customers to ask questions and get answers directly from other customers – or from your company – during the purchase process.

Keep shoppers right where you want them.

Questions like the ones above might stop the purchase process, or send your customer to another site for answers. Keep them on your site – on the product page, in the middle of the purchase process – with answers that can help them buy. Or integrate Ask & Answer anywhere on your site where shoppers might have questions, such as on your FAQ or support pages.

It’s amazing where a question can lead.

With Ask & Answer, you’ll increase your natural search results, learn more about how your customers buy, and have the chance to quickly respond to customer needs. A question only needs to be answered once and it becomes a permanent, searchable asset for future shoppers with the same questions. You could reduce support call volume and allow support staff to focus on new or more challenging questions. Customers can answer questions, or you can have experts from your staff provide answers. You determine how involved you want to be, or let customers speak for themselves.

You and I…we’re obsessed with ROI.

Getting – and staying – involved in your customer’s shopping experience helps build a better business. Ask & Answer has helped our clients become engaged with more site visitors and drive conversions. As you and your customers continue to build up your permanent Q&A assets, you reduce the gap between shopping consideration and purchase certainty while increasing brand loyalty and customer satisfaction. You’ll get real results, and we’ll help you prove it.

Clean integrations, flexible styling, zero branding

Bazaarvoice implementations are meant to seamlessly integrate anywhere within your site with little IT involvement. The styling and input options are all based on your site design and preferences, so Ask & Answer looks like it has always lived on your site – and none of our branding will ever show up anywhere on your site. Our implementation team leads you through the whole process, and we make it painless. We can usually have Ask & Answers live on your site within weeks.